Why Must I Be Surrounded By Such Insolence?

I bought a pair of mittens off of Amazon for Christmas.  Amazon originally said I'd receive the mittens before Christmas.  Once they shipped my order, the estimated delivery date changed to January 9th (after Christmas).  Once the order ships, you can't cancel the order.  So, basically, I got screwed.  Look at my interaction with the shipping company (I put corrections in parentheses.  I didn't correct everything to keep the incomprehensible nature of the original e-mails intact):

I fail to understand, if my package is already shipped, how it won't arrive until at least January 9th.  Amazon originally said it'd arrive before Christmas (I bought this as a Christmas gift).  If that's no longer the case, I'd like to cancel my order.

Thank you for your kindly email . (This person clearly has no idea how to communicate in the English language properly.)
Our only shipping way is via China post which usually take(s) around 20 days for delivery hope it will reach to you on time.

I need a guarantee that I will get them before Christmas.  If not, I'll just drive to the store and buy other mittens.

Hope  it  can  arrive  on time

I can't rely on a "hope".  I need a definitive answer.  Either I will get them before Christmas, or I won't.  Actually, just cancel the order.  I already bought new mittens.  This is the last time I'll ever procure anything from Asia.  I'm just baffled how, in 2014, it takes a month to ship anything any distance.  I can ship myself to #### China in less than 1 day. 

we  cannot

This really screwed me.  Until the order was shipped, Amazon said it will arrive before Christmas.  Then, you shipped the order and, unreasonably, the estimated delivery date was changed to at least Jan. 9th.  After the order is shipped, I can't cancel the order, so I'm basically screwed out of $5.  $5 isn't a lot of money, but I don't want give $5 to incompetence that will eventually end humanity.  Society can't continue with this kind of shit happening in logistics.


I thought I'd publicize a case of extreme incompetence running our (hopefully) rational lives. Basically, don't ever procure anything from Asia.